OnStar
You would never think of OnStar as a call center, yet that's exactly what they are. They handle hundreds of thousands of calls each month, but most people think of them as their "guardian angel." How do they do it?  Read more...

Oticon
They make some of the best devices for the hearing impaired, but it's not just about science for this company. At their recent Human Link conferences, I saw first hand what focusing on the human experience in our relationships with customers can mean.  Read more...

Bell South
You can't escape Ma Belle, even by dying. There's certainly something wrong with this picture.  Read more...

Delta Airlines
Yep, the former Cracked Egg winner gets a Golden Egg this time for much improved attention to their most frequent flyers and in general a whole new attitude.  Read more...

Delta Airlines
On a recent trip I arrived at my gate and discovered that my flight had 12, count them TWELVE unsold first class seats.  Read more...

Joe Auto
Thanks for creating a priceless customer experience.  Read more...